tgportal Privacy Policy

tgportal ("tgportal," "we," "us," or "our") is committed to protecting the privacy and personal data of all users ("Player," "User," or "you") who access and use the tgportal platform located at https://tgportal.vip (the "Platform"). This Privacy Policy describes our practices regarding the collection, use, storage, disclosure, and protection of your personal information.

This Privacy Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines ("DPA"), and its Implementing Rules and Regulations, as well as the guidelines issued by the National Privacy Commission ("NPC"). It forms part of our overall Terms and Conditions, which you can review at tgportal Terms & Conditions.

We encourage you to read this Privacy Policy carefully. If you have any questions about how we handle your personal data, our contact details are provided in Section 15 of this document.

For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, tgportal acts as the Personal Information Controller in respect of the personal data it collects from users of the Platform. This means tgportal determines the purposes and means by which your personal data is processed.

Where tgportal engages third-party service providers to process personal data on its behalf (for example, payment processors or analytics providers), those parties act as Personal Information Processors and are bound by contractual obligations to process your data only in accordance with tgportal's instructions and this Privacy Policy.

tgportal has designated a Data Protection Officer ("DPO") responsible for overseeing compliance with the DPA and this Privacy Policy. You may contact our DPO using the details provided in Section 15.

tgportal collects the following categories of personal data from players and platform users:

tgportal does not intentionally collect sensitive personal information beyond what is necessary for identity verification and regulatory compliance. We do not collect data relating to racial or ethnic origin, political opinions, religious beliefs, or health information unless specifically required by law.

tgportal collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting customer support, or participating in promotions.
• Automated technologies: Technical and usage data collected automatically when you access the Platform, including through cookies, web beacons, pixel tags, and server logs. See Section 8 for more details on our cookie practices.
• Third-party sources: Identity verification data from KYC service providers; fraud detection signals from anti-fraud partners; payment confirmation data from GCash, PayMaya, and banking partners. All third-party data sources are contractually bound to share data with us only in compliance with applicable Philippine law.
• Publicly available sources: In limited circumstances related to AML compliance, we may cross-reference publicly available information such as government sanctions lists or court records.

tgportal uses your personal data for the following purposes:

• Account management: To create, maintain, and administer your tgportal account, including processing deposits and withdrawals, managing bonuses, and providing customer support.
• Identity and age verification: To verify that you meet the 21+ age requirement and to confirm your identity as required by Philippine gaming regulations.
• Service delivery: To provide access to games, promotions, and all features of the tgportal Platform.
• Legal and regulatory compliance: To comply with anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, tax reporting obligations, and any other requirements imposed by Philippine law or regulatory authorities.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, cheating, money laundering, and other prohibited conduct on the Platform.
• Responsible gaming: To monitor gaming behavior and identify players who may be at risk of problem gambling, and to administer responsible gaming tools such as deposit limits and self-exclusion.
• Platform improvement: To analyze usage patterns, conduct research, and improve the features, performance, and user experience of the tgportal Platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have consented to receive such communications. You may opt out at any time.
• Dispute resolution: To investigate and resolve disputes, complaints, and legal claims relating to your account or use of the Platform.

Under the Data Privacy Act of 2012, tgportal processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you — i.e., to operate your tgportal account, process transactions, and deliver gaming services.
• Legal obligation: Processing required to comply with applicable Philippine laws and regulations, including AML, KYC, and gaming regulatory requirements.
• Legitimate interests: Processing necessary for tgportal's legitimate business interests, including fraud prevention, platform security, and service improvement, where these interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications and non-essential cookies. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

tgportal does not sell your personal data. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment processors: GCash, PayMaya, and Philippine banking partners (BPI, BDO, UnionBank, Metrobank, Landbank, PNB, Security Bank) for the purpose of processing deposits and withdrawals.
• KYC and identity verification providers: Third-party services that assist in verifying player identity and age in compliance with Philippine gaming regulations.
• Fraud prevention and AML partners: Service providers that help tgportal detect and prevent fraudulent activity and money laundering.
• Technology and infrastructure providers: Cloud hosting, database, and platform infrastructure providers who process data on our behalf under strict data processing agreements.
• Customer support tools: Live chat and ticketing platform providers used to deliver customer support services.
• Regulatory and law enforcement authorities: Philippine government agencies, including PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and law enforcement bodies, where disclosure is required by law or court order.
• Professional advisors: Lawyers, auditors, and accountants who provide professional services to tgportal, subject to confidentiality obligations.

All third parties with whom tgportal shares personal data are required to implement appropriate technical and organizational security measures and to process data only for the specified purposes and in accordance with our instructions.

tgportal uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device when you visit the Platform. We use the following types of cookies:

• Strictly necessary cookies: Essential for the Platform to function correctly, including maintaining your login session, remembering your language preferences, and enabling secure transactions. These cookies cannot be disabled.
• Performance and analytics cookies: Used to collect anonymized information about how players use the Platform, such as which pages are visited most frequently and how long sessions last. This data helps us improve the Platform experience.
• Functional cookies: Used to remember your preferences and personalize your experience on the Platform, such as your preferred game categories or display settings.
• Marketing cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only set with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the Platform. For strictly necessary cookies, no consent is required as they are essential to service delivery.

tgportal implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and the tgportal Platform is protected by 256-bit SSL/TLS encryption. Sensitive data stored in our systems is encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data is restricted to authorized tgportal personnel and service providers on a strict need-to-know basis. All access is logged and audited.
• Two-factor authentication: tgportal supports and encourages the use of two-factor authentication (2FA) for player accounts to provide an additional layer of security.
• Regular security assessments: tgportal conducts regular vulnerability assessments and penetration testing to identify and remediate security weaknesses.
• Incident response: tgportal maintains a data breach response plan. In the event of a personal data breach that poses a risk to your rights and freedoms, we will notify the National Privacy Commission and affected players in accordance with the requirements of the Data Privacy Act of 2012.

While tgportal takes all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are also responsible for keeping your account credentials confidential and for notifying us immediately if you suspect unauthorized access to your account.

tgportal retains your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. Our general retention periods are as follows:

• Account and identity data: Retained for the duration of your account and for a minimum of 5 years following account closure, as required by AML and gaming regulatory obligations.
• Financial transaction records: Retained for a minimum of 5 years from the date of the transaction, in compliance with the Anti-Money Laundering Act of 2001 (as amended) and AMLC regulations.
• Gaming history: Retained for a minimum of 3 years from the date of the gaming activity.
• Customer support communications: Retained for 2 years from the date of the last interaction, unless a longer period is required for dispute resolution.
• Marketing consent records: Retained for the duration of your consent and for 1 year following withdrawal of consent, as evidence of compliance.
• Technical and usage data: Retained in anonymized or aggregated form for up to 2 years for analytics purposes.

When personal data is no longer required, tgportal will securely delete or anonymize it in accordance with our data disposal procedures. Anonymized data that can no longer be linked to an individual may be retained indefinitely for statistical and research purposes.

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights in relation to your personal data held by tgportal:

To exercise any of the above rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all verified requests within 15 business days. We may need to verify your identity before processing your request.

The tgportal Platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gambling regulations. tgportal does not knowingly collect personal data from individuals under the age of 21.

If tgportal becomes aware that personal data has been collected from a person under the age of 21, we will immediately close the associated account, delete the personal data, and return any deposited funds to the payment source used for the original deposit, subject to applicable verification procedures.

If you are a parent or guardian and believe that your child has registered on the tgportal Platform, please contact us immediately using the details in Section 15 so that we can take appropriate action.

The tgportal Platform may contain links to third-party websites or services. This Privacy Policy applies solely to the tgportal Platform and does not cover the privacy practices of any third-party websites or services that may be accessible through links on our Platform.

tgportal is not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any third-party sites you visit. The inclusion of a link on the tgportal Platform does not imply endorsement of the linked site or its privacy practices.

tgportal reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or regulatory requirements. When material changes are made, we will notify registered players via email or through a prominent notice on the Platform at least 7 days before the changes take effect.

The "Last Updated" date at the top of this Privacy Policy indicates when the most recent changes were made. Your continued use of the tgportal Platform after the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes.

We encourage you to review this Privacy Policy periodically. The current version will always be available at https://tgportal.vip/privacy-policy.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way tgportal handles your personal data, please contact our Data Protection Officer through any of the following channels:

You may also reach our general customer support team via live chat within your tgportal account dashboard, available 24 hours a day, 7 days a week, for account-related privacy requests such as data access or correction.

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines, which is the supervisory authority responsible for enforcing the Data Privacy Act of 2012. Information about how to file a complaint with the NPC is available on the NPC's official government website.